Quoted by D.M. – Property Management Company

“They make my day, every day. Every time I come in to take them off service I’m thrilled at how friendly they are and impressed because they are very efficient.”

• Trained and experienced live operators allow us to handle many types of calls from maintenance issues to emergency situations for property or apartment owners.
• Dispatch emergency calls to your staff quickly and accurately.
• Back-up procedures in place to ensure calls are delivered.
• Urgent and non-urgent calls can be delivered in a manner you prescribe.
• Handle calls such as information, employment inquiries, etc.
• Customer service leaders are on duty at all times to answer questions.
• Call screen option available to “weed out” non-urgent calls going to operator.
• Depending on the need of the tenant, we are able to dispatch to the appropriate maintenance staff.

Our answering service handles many calls from tenants regarding:

• lock-outs
• heat, water, maintenance issues
• emergency situations

Some property/apartment managers use us during normal office hours to handle overflow calls or when they are not available such as during apartment inspections, tours or lunch.