Call Center Services:

We provide outsource call center services, a strategic call center outsourcing solution that allow businesses to centralize support functions including customer service, support, and sales. Outsource these functions to our call center for many cost efficient reasons. No need to worry about staffing to cover peak periods of incoming calls or the continuous training of staff. It also can be very expensive to maintain and update call center equipment and allows for sufficient savings if outsourced.

Our system allows us to script your account completely so we are able to handle more complicated calls and decision trees. This application instructs our operators how your calls will be handled from answering to frequently asked questions or entering preformatted data.

For those customers who anticipate a high volume of calls being sent to their outsource call center solution, Finger Lakes Business Services systems can closely monitor call flow and call details. This allows us to provide a scalable architecture to ensure that calls going to your call center are given the attention they deserve.

With Finger Lakes Business Services, you get the best in call center management services and call center customer service practice. In 2009, we received the Award for Customer Service Excellence from the Association of Teleservices International (ATSI) for the fifth consecutive year. We provide the professionalism and courtesy your company needs and your callers expect.