For
Immediate Release
June 16,
2010
Finger
Lakes Answering Service Receives
TOP
TEN and Pearl Award from ATSI
Finger
Lakes Answering Service of Auburn, NY has been honored with
the exclusive 2010 Award of Excellence for the sixth consecutive
year. This year, Finger Lakes Answering Service also earned
special recognition as having scores that were in the TOP
TEN of the industry. The awards are presented annually by
the Association of TeleServices International (ATSI), the
industry’s trade association for providers of telecommunications
and call center services including telephone answering and
message delivery. Finger Lakes Answering Service was presented
with the award at ATSI’s 2010 Annual Convention held at
the Westin Gaslamp Quarter, San Diego, CA .
After
six months of intensive testing, an independent panel of
judges scored call-handling skills such as courtesy, response
time, accuracy and overall service to their clients, the
cornerstones of the call management industry. Answering
Services with excellent scores in ALL categories are presented
with the coveted Award of Excellence.
Now
an impressive six-time winner, Finger Lakes Answering Service
earned the Pearl Award for six consecutive years. ATSI extends
its congratulations to the staff of Finger Lakes Answering
Service for their proven TOP TEN quality service to their
customers.
“We
work hard all year to achieve the ATSI Excellence standards
on all of our calls”, says Gard McLean, President of Finger
Lakes Business Services, Inc., the parent company of Finger
Lakes Answering Service. “We are continually evaluating
our staff and coaching them to attain perfect scores on
every call. We are very pleased to see that the efforts
are rewarded with these 2 awards. We have strived each year
to be in the Top Ten, and have improved our standings each
year.”
“We
have made an event around the winning of these awards”,
says Ray Schremp, Vice President of the Answering Service.
“We have a few days of celebration with luncheons and handing
out of bonuses to our whole team. We are extremely proud
to have had the 4 th highest score in the world this year.
This will be hard to top next year, but we will try.”
“The
training that the agents of ATSI members receive in preparation
for professionally handling these phone calls is the best
assurance that an Award of Excellence Winner is a high quality
provide of telephone answering services!” says ATSI President
Larry Goldenberg.
About
ATSI
The
Association of TeleServices International was founded in
1942 as a national trade association representing live answering
services. ATSI now encompasses companies across the United
States offering specialized and enhanced operator based
services including: call centers, contact centers, inbound
telemarketing (order entry), paging, voice messaging, emergency
dispatch, fax and internet services among others.
